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PayPal Guidance and Help Request Form

Tell us how we can help you!

There are a lot of options in the various PayPal solutions. It can become confusing and very technical. The hardest task is to clearly define your needs so that we can provide you with a reasonable guidance. This online help request is designed to help you ask us the right questions while you think about what you need. Be patient and review all of the options, then answer the questions that come closest to defining your needs.

The PayPal Guidance and Help Request Form is divided into sections relating to the various PayPal solutions. It is important that you check off as many of the statements that apply and, if necessary, add further information to the comments boxes. We will respond within 24 hours on business days. If you provide a phone number also tell us when would be a good time to call. There is no obiligation and the project review is free.

(Note: Each of the statements following the basic company information scrolls open a sub form section where you can supply more information. Click on the heading statement or the checkbox to view that section. The more you provide the better we can assist you.)

 

Company and Business Information

Please provide some basic information about you and your business. The red items are required.

Contact:
Company or Business:
Email:
Phone:
How did you hear
about our services:

General eCommerce Information

We are selling:
Number of Products or Services:

Optional Information

Additional Comments or Information:

We are not sure what PayPal solution is best for our needs.

General PayPal Help Request

Please provide information on your current status in the following areas, so that we can best help you.

Your Website Needs?

We do not have a website and need help.
We will be doing our own website.
We have a website but it needs enhancements and updates.
 

Your Payment and Merchant Needs?

We only want to offer payment by PayPal.
We want to offer both PayPal and Credit Card payment options.
We only want to offer Credit Card payment but would like to use PayPal as our merchant.
We never want the customer to leave our site.
We don't mind the customer being sent to the PayPal site for payment.
The customer can be sent to the PayPal site but we want help customizing the PayPal pages.
We have a Merchant Account already established.
We don't have a Merchant Account and may want to use PayPal as our Merchant Account supplier.
 

Possible Internet Marketing Needs?

We need to help search engines to find our website (SEO) and Internet marketing management or assistance.
We are interesting in purchasing a Website Health report on our existing website so that we can understand our current marketing situation.
We are interested in getting information on your Internet marketing programs
 

Other Helpful Information

Scope of Budget

We do not have a budget allocated to this project at this time.
We have a budget allocated to this project.

Business Status

We are a new business and this is our first attempt at eCommerce.
We have an existing business and want to expand our business to the Internet.
 

Do you need Consulting?

We would like to purchase a "Basic Needs Assessment" package. Please contact us.
We would like to purchase a more complete "Custom Needs Assessment" package. Please contact us.
 

Is there anything else we should know?

Additional Comments/Questions:

We are, or will be using, Website Payments Standard and need help.

Website Payments Standard Help Request

Please complete all that might apply. If something is missing, please add that to the comments section.

Help on General Configuration Problems and Issues

We need help with branding the PayPal Payment pages.
We need special page styles for some of our PayPal payment pages.
We need help with the auto return setup.
We need help setting up the sales tax rates.
We need help with shipping methods and rates.
We need help configuring the "Blocking Payments" feature.
We need to configure the Authorization and Capture feature.
 

Help on customizing a "Buy Now" Button

We need product options like sizes and color
We need special calculations based on different options and sizes.
We need to add information to our button that is not part of the normal button code.
We need to pass Name, Address and Phone information to PayPal payment pages.
We would like to change the appearance of our payment pages dynamically..
 

Help with "Add Cart", "View Cart" and the PayPal Shopping Cart.

We need to add product options and sizes.
We need special calculations and validation done before the customer adds the item to the cart.
We need to add information to our button that is not part of the normal button code.
We need to pass Name, Address and Phone information to PayPal payment pages.
We would like to change the appearance of our payment pages dynamically.
We have a Flash application and need help integrating the Add Cart and View Cart into Flash.
We want to send multiple items to PayPal at one time.
 

Tell us some specifics: How many products, Options needed for each, and anything else that will help make your estimate more complete.

Additional Comments/Questions:

We have a Flash website and need assistance integrating PayPal.

Flash PayPal Integration

You have or are building a Flash website and need help integrating PayPal into that site. Please select any of the statements that apply.

In what areas do you need integration help?

We are just starting and will need help integrating Website Payments Standard.
We need a View Cart button that is called within our Flash menu.
We have an existing Flash website and don't know how to begin with the PayPal integration.

Some other services you might need.

We need consulting assistance with PayPal integration.
We are interested in the Sonic eCommerce Engine as a basis of our project.

Can you provide any other more detailed information?

Additional Comments/Questions:

We are looking for a complete website and ecommerce solution using PayPal.

Website and eCommerce Solution

Check the statements that most nearly describe your needs.

A few reminders of our services:

SonicSpider has a full featured eCommerce Engine that can be used as a complete shopping cart or can be embedded into a custom solution. The Sonic eCommerce Engine is already integrated into all of the PayPal solutions.

SonicSpider is also a complete Internet marketing and website development company. We can assist you with your entire website and ecommerce needs and prepare, manage and advise you on all SEO and Internet marketing programs.

What are your Website needs?

We are just starting out and need a small economy website.
We have a website but it needs enhancements and updates.
We want to completely redo our website.
 

Do you need Internet Marketing services?

We need to help search engines to find our website (SEO) and Internet marketing management or assistance.
We are interesting in purchasing a Website Health report on our existing website so that we can understand our current marketing situation.
We are interested in discussing your Internet marketing programs.
Question Template
 

What is your Merchant Account status?

We have a Merchant Account already established.
We want to use PayPal as our Merchant Account vendor.
 

Do you have a budget for this project?

We do not have a budget allocated to this project at this time.
We have a specific budget allocated to this project.
 

Tell us something about your business status?

We are a new business and this is our first attempt at eCommerce.
We have an existing business and want to expand our business to the Internet.
 

What is your eCommerce experience?

We have at least some experience with eCommerce.
We have NO experience with eCommerce.
We need a Basic Needs Assessment. Please contact us.
 

Do you have anything else that we should know?

Additional Comments/Questions:

Website Payments Pro - We are seeking programming help or a Shopping Cart solution that uses WPPro.

Website Payments Pro

Website Payments Pro (WPP) can only be used in a third party shopping cart or a customized programming project. This limits the type and nature of the solution that can be provided.

SonicSpider has a full featured eCommerce engine that uses WWP. The Sonic eCommerce Engine can be used as a complete shopping cart or can be embedded in a custom eCommerce solution using any programming language (Java, .Net, Php, Perl, etc).

Sonic eCommerce Engine Solution

We are interested in getting a proposal for a complete shopping cart using the Sonic eCommerce Engine. Please contact us
We are interested in using the Sonic eCommerce Engine for our custom programmed eCommerce site. Please contact us.

Consulting

We are writing a custom solution using WWP and need help understanding how to program the various functions.
We would like to purchase consulting time.

Can we be of help in some other way?

Additional Comments/Questions:

We have our own Merchant Account and want to use Payflow Link.

Payflow Link

Payflow Link (PFL) can only be used in a third party shopping cart or a customized programming project. This limits the type and nature of the solution that can be provided.

SonicSpider has a full featured eCommerce engine that uses PFL. The Sonic eCommerce Engine can be used as a complete Shopping cart or can be embedded in a custom eCommerce solution using any programming language (Java, .Net, Php, Perl, etc).

Sonic eCommerce Engine

We are interesting in getting a proposal for a complete shopping cart using the Sonic eCommerce Engine. Please contact us.
We are interested in using the Sonic eCommerce Engine for our custom programming eCommerce site. Please contact us.

Consulting

We are writing a custom solution using PFL and need help understanding how to program the various functions.
We would like to purchase consulting time.

Can we be of help in some other way?

Additional Comments/Questions:

We have our own Merchant account and want a custom solution using Payflow Pro.

Payflow Pro

Payflow Pro (PFP) can only be used in a third party shopping cart or a customized programming project. This limits the type and nature of the solution that can be provided.

SonicSpider has a full featured and customizable Payment Gateway that uses PFP that also can be used in our Sonic eCommerce Engine. The Sonic eCommerce Engine can be used as a complete Shopping cart or can be embedded in a custom eCommerce solution using any programming language (Java, .Net, Php, Perl, etc).

Sonic Payment Gateway using PFPro

We are interesting in getting a proposal for the Sonic Payment Gateway for our custom programming project. Please contact us.
We are interested in using the Sonic Payment Gateway for our custom programmed eCommerce site. Please contact us.

Sonic eCommerce Engine

We are interesting in getting a proposal for a complete shopping cart using the Sonic Payment Gateway and eCommerce Engine. Please contact us.
We are interested in using the Sonic Payment Gateway and eCommerce Engine for our custom programmed eCommerce site. Please contact us.

Consulting

We are writing a custom solution using PFPro and need help understanding how to program the various functions. We are interested in your consulting services.
We would like to purchase consulting time.

Can we be of help in some other way?

Additional Comments/Questions:

We are looking to integrate Express Checkout to our existing Shopping Cart.

Express Checkout Integration

Express Checkout (ExC) can only be used in a third party shopping cart or a customized programming project.

If you currently are using a third party Shopping Cart, you should contact the vendor of that cart for integration assistance. If the cart is an open source cart then you need to determine the programming language. We may be able to help you or help find a programmer that works with that language.

SonicSpider has a full featured eCommerce engine that can integrate with ExC. The Sonic eCommerce Engine can be used as a complete Shopping cart or can be embedded in a custom eCommerce solution using any programming language (Java, .Net, Php, Perl, etc).

Sonic eCommerce Engine with Express Checkout

We are interesting in getting a proposal for a complete shopping cart using the Sonic eCommerce Engine with Express Checkout. Please contact us.
We are interested in using the Sonic eCommerce Engine for our custom programmed eCommerce site. Please contact us.

Consulting

We are writing a custom solution and need help understanding how to program the integration of Express Checkout.
We would like to purchase consulting time. Please contact us.

Can we be of help in some other way?

Additional Comments/Questions:

We are looking for a custom solution to our eCommerce needs using PayPal.

Custom eCommerce Solution

You have unique eCommerce needs and none of the standard shopping carts meet those needs. SonicSpider's Sonic eCommerce Engine (SeCE) is designed to integrate into a completely custom solution. The SeCE does all the standard checkout, account management and PayPal integration for you without further programming. This means that the current project can focus on the unique aspects of your needs.

The Sonic eCommerce Engine can save you time and programming costs.

If you are interested, please provide some introductory information about your project.

What are your website needs?

We want to build a completely new website.
We will need graphics and design assistance for a new look.
We have a website but it needs enhancements and updates.
We want to completely redo our website.
 

Do you need help with your Internet marketing?

We need to help search engines find our website (SEO) and Internet marketing management or assistance.
We are interesting in purchasing a Website Health report on our existing website so that we can understand our current marketing situation.
We are interested in discussing your Internet marketing programs.
 

What is your Merchant Account Status?

We have a Merchant Account already established.
We want to use PayPal as our Merchant Account supplier.
 

Do you have a budget allocated for this project?

We have a budget assigned to this project.
We don't have a budget assigned to this project.
 

What is your current business status?

We are a new business which is the focus of this project.
We have an existing business and want to expand our business to the Internet.
 

Can you tell us your background with eCommerce?

We have at least some experience with eCommerce.
We have NO experience with eCommerce.
 

Is there anything else that would be helpful?

Additional Comments/Questions:

We are looking at the Sonic eCommerce Engine to integrate into our custom eCommerce project using PayPal.

Sonic eCommerce Engine

The Sonic eCommerce Engine provides the core ecommerce tasks, so that you can focus on the unique needs of your project. The eCommerce Engine can be used by both designers with no programming experience and as in integrated "engine" for a custom programming project.

For non-programmers the Product Feeds feature allows you to integrate the shopping experience into your existing HTML pages. All you do is "cut and paste" a short script tag in the locations you want products to appear. This automatically creates links to the Sonic eCommerce Engine.

Complete the following items so that we can help you decide if the Sonic eCommerce Engine will meet your needs.

Do you want to integrate a shopping cart into an HTML or Flash website, without any programming?

We want to convert an existing HTML website into an eCommerce site.
We want to convert an existing Flash website into an eCommerce site.
We have a new eCommerce project but do not have programming skills.
 

Do you want to use a core eCommerce engine to develop a custom programming solution?

We are developing a dynamic website with eCommerce functions.
We want to expand a current dynamic website with eCommerce functions.
The website was built using one of the following programming languages: Java, .Net, PHP, Perl, etc.
 

Other services you might needed?

We need consulting assistance with PayPal integration. Please contact us.
We are interested in the Sonic eCommerce Engine as a basis of our project. We would like more information.
We are interested in a proposal that would use the Sonic eCommerce Engine. Please contact us.
 

Are there other services you might need?

Additional Comments/Questions:
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